megawin Privacy Policy – How We Handle Your Personal Data

megawin operates an online gaming platform available to players in the Philippines. This Privacy Policy describes the personal information we collect from you when you register an account, make deposits, play games, place sports bets, use promotions, or otherwise interact with any part of the megawin platform. It also explains the purposes for which we use that information, the limited circumstances in which it may be shared, and the rights you have regarding your data.

This Privacy Policy should be read alongside the Terms and Conditions, which govern the overall rules of using the megawin platform. Both documents together form the basis of the agreement between you and megawin when you register an account.

The data we collect falls into three broad categories: information you provide directly, information generated by your use of the platform, and information from third-party service providers where permitted.

We do not collect sensitive personal information beyond what is necessary for KYC compliance and fraud prevention. We do not collect payment card numbers — all deposits and withdrawals go through supported Philippine banking and e-wallet channels only.

megawin uses the personal data we collect for the following specific purposes:

• Account operation: To create and maintain your megawin account, authenticate your identity on login using OTP, and allow you to access all platform features.
• Transaction processing: To process deposits and withdrawals in Philippine Peso through your selected local payment channels, and to maintain accurate transaction records.
• Identity verification: To carry out KYC verification as required, confirm your age and eligibility, and prevent fraudulent account activity.
• Platform improvement: To analyse usage patterns and understand how players interact with games, the sportsbook, and platform features, so we can improve the overall experience.
• Customer support: To respond to your enquiries, resolve account issues, and process any complaints you raise.
• Responsible gaming monitoring: To identify patterns that may indicate problematic gaming behaviour and, where appropriate, to reach out with responsible gaming information or account restrictions.
• Legal and compliance obligations: To meet any applicable legal, regulatory, or financial reporting obligations that require us to retain or process your data.

We do not use your personal data to build profiles for sale to third parties, and we do not use your data for purposes beyond those listed above without obtaining fresh consent.

megawin does not sell, rent, or share your personal information with third parties for their own commercial purposes. We may share your data with a limited set of service providers strictly in connection with operating the platform:

• Payment processors: Philippine banking and e-wallet processing partners who facilitate your deposits and withdrawals. They receive only the transaction data necessary to process the payment.
• Identity verification providers: Third-party services that assist with KYC document validation. They are bound by strict confidentiality obligations.
• Fraud prevention services: Providers who help us detect and prevent account fraud, money laundering, and other prohibited activities on the platform.
• Legal or regulatory authorities: We may disclose your information if required to do so by applicable law, a court order, or a legitimate request from a relevant authority.

All third-party service providers who handle your data are contractually required to process it only for the purpose for which it was shared and to apply appropriate security measures.

megawin implements a range of technical and organisational measures to protect your personal data from unauthorised access, loss, alteration, or disclosure:

• All connections to the megawin platform are encrypted via SSL/TLS. Your data is never transmitted over an unencrypted channel.
• Account access is protected by password authentication and OTP (one-time password) verification sent to your registered Philippine mobile number. OTPs are required for login from new devices and for sensitive account actions including withdrawal.
• KYC documents are stored in access-controlled systems with restricted staff access on a need-to-know basis only.
• Financial transaction data is handled through secure, PCI-compliant payment infrastructure.

While megawin implements strong security measures, no digital platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account credentials — do not share your password or OTP codes with anyone.

megawin uses cookies — small text files stored on your device — and similar browser technologies to support platform functionality and improve user experience. The types of cookies we use include:

• Essential cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in while you are actively using the platform. Disabling these will prevent you from using most platform features.
• Preference cookies: Store your language settings and other display preferences so you do not need to re-select them each time you visit.
• Analytics cookies: Collect anonymised information about how pages and features are used in aggregate, helping us identify areas for improvement. These do not identify you individually.
• Security cookies: Help detect and prevent fraudulent activity, such as identifying unusual login patterns or suspicious transaction behaviour.

You can manage or delete cookies through your browser settings. Blocking essential cookies will affect your ability to use megawin normally. Blocking analytics and preference cookies will not affect core platform functionality.

megawin retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data type:

• Account information and transaction records are retained for the period required by applicable financial and anti-money laundering obligations after account closure.
• KYC verification documents are retained for the legally required period following account closure or the completion of the verification process.
• Usage data and gameplay logs may be retained for a shorter period and are primarily used for platform improvement and security monitoring.
• Support communications are retained for as long as is necessary to resolve any ongoing issues and for a reasonable period thereafter.

When data is no longer required and retention obligations are met, it is securely deleted or anonymised.

As a megawin account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

megawin is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. Age verification is part of the registration and KYC process precisely to prevent underage access. If we discover that an account has been created by a person under 21, the account will be immediately closed and any associated data handled in accordance with legal obligations. If you believe a minor has registered an account on megawin, please contact support immediately.

megawin may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When material changes are made, we will notify account holders through the platform or via the email address registered to your account. The updated Privacy Policy will be posted on this page with a revised effective date. Your continued use of megawin after changes are published constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed.

If you have any questions, concerns, or requests related to this Privacy Policy or the way megawin handles your personal data, please reach out to our support team. We aim to respond to all privacy-related enquiries promptly and in plain language.